Privacy Policy

Introduction

At Cupon Tours ("Cupon Tours", "we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cupontours.com and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account or use our services
Make a booking or reservation
Contact us for customer support
Subscribe to our newsletter or promotional emails
Participate in surveys, contests, or promotions

This information may include:

Name and contact information (email address, phone number, mailing address)
Payment information (credit card details, billing address)
Government-issued ID information for verification purposes
Travel preferences and booking history
Communication records and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address and geolocation data
Browser type and version
Device information and operating system
Pages visited and time spent on our site
Referring website information
Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

Processing and managing your bookings and reservations
Providing customer support and responding to inquiries
Sending booking confirmations and important service updates
Personalizing your experience and improving our services
Marketing and promotional communications (with your consent)
Fraud prevention and security monitoring
Compliance with legal obligations and regulations
Analytics and business intelligence to improve our offerings

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, including:

Payment processors and financial institutions
Property owners and accommodation providers
Car rental and yacht charter companies
Email service providers and communication platforms
Analytics and marketing service providers

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal obligations or court orders
Protect and defend our rights and property
Prevent or investigate possible wrongdoing
Protect the personal safety of users or the public

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure servers and network infrastructure
Access controls and authentication procedures
Regular security assessments and updates
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information we hold
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal information
Portability: Request transfer of your data to another service provider
Objection: Object to certain processing of your personal information
Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling them may affect the functionality of our website.

Types of cookies we use include:

Essential cookies: Necessary for basic website functionality
Performance cookies: Help us understand how visitors use our site
Marketing cookies: Used to deliver relevant advertisements
Preference cookies: Remember your settings and preferences

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and provide appropriate safeguards to protect your personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.